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06/26/2014

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cheryl frankowski

As a family child care provider, my home is locked until I am ready to open for the day. The first time I will unlock the door and kindly but firmly remind them of my hours and/or their contract with me. I have had that parent knock. I let them. I have had them text that they "are here but the door is locked" I just reply that I will be ready for the day at xx:xx. If that does not work I make a copy of the contract that states what my fees are early drop off/late pickup $1 per minute payable THEN). If that way doesn't work I offer to renegotiate the contract with them. Then I discuss with the new payment (which includes the $1 per minute fee). It rarely goes past the locked door stage.

Christa Mostoller

Excellent advice Tom! I have found the biggest issue providers have is allowing something to happen until they simply can't deal with it anymore. I think providers need to address issue right away. Doing so helps set the stage for future rule following. If you allow an exception once without discussing it, the parent will simply expect exceptions. I have found my clients follow my rules and policies well because we work together when communicating and neither party allows an issue to build or fester.

Polly Augustson

I renew my parent contract at least once a year or if changes are made by myself or parents. Drop off and pick up times are included in the contract. Also in between contracts a reminder is included in my family newsletters of their times to drop off and pickup children. A few of my parents even though they have signed and read my policies and contracts stating their hours of care still presume that they can drop off or pickup as long as I am open. For them extra explanation is needed which encludes the cost of their child being cared for will need to be increased which usually ends the issue. Polly A.

Barbie Galllini

I agree with Christa. You have to address the problem right away or it just gets more and more stressful. I go ahead and let them in early the first time they do it and tell them that I don't open until 8:00 and we go by my clock. Then after that, I just don't let them in until 8:00. The doors are locked and I keep doing what I was doing to get ready until 8. Usually this ends it. Sometimes I have parents that hang out outside the door for a few minutes. Occasionally, I've had parents who needed to drop off early for work. If it's occasional and they ask ahead of time, that works fine and they pay extra. If it's a regular thing, I've tried having them pay extra but soon find that no amount of money is worth that extra time in the morning.

Natalie Marose

Before enrolling, my parents know that the child care day begins at 7:00. I open my front drapes at 7:00. Occasionally, I have a parent waiting on the driveway so they can get in, out and back on the road as soon as possible. They understand and abide by my policy. Parents that need an earlier drop off time need a different provider. :)

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